Leadership And Organizational Behavior Of The Restaurants

Hank’s Crawfish Mona Dangol Md19987@hotmail.com MGMT591 Leadership and Organizational Behavior Dr. Dyrren Davis April 19th, 2015 Introduction Restaurants are small businesses that are found in both rural and urban communities. Restaurant is a business that prepares and serves food and drinks to customers from different places such as dine in, and take out. It serves people and give them good environment and entertainment. Hanks crawfish is located in Houston Texas. As a name says Hanks crawfish, it is originally from Louisiana. Hank’s fulfills customers with genuine Cajun cuisine. Hank’s was established on 2010 when there were very few restaurants. This place is located in 11660Westheimer Rd, Houston TX 77077. It is a non-smoking place. It is a good place for family dines in, for the customers who like to watch games and also for the people who want to spend their time with loved ones. We have the drawing paper available for the kids to draw when their parents are having dinner. Hank’s has a bar where people can drink eat and watch games and news. There is also party room for the people who would like to celebrate their birthday, graduation ceremony etc. and patio for the people who like to see views and for the people who like smoking area. I started here working as a cashier and now working as a manager. As a manager the task that I perform includes: †¢ Making sure customers are happy and fully satisfied. †¢ Making advertisement on internet and creatingShow MoreRelatedRelationship Between Leadership And Employee Job Satisfaction Essay1501 Words   |  7 PagesRestaurant industries have lost nearly $6 billion over the last 4 years because of the high turnover rate of employees (Self Dewald, 2011). Managers and owners must use the necessary tools to retain higher quality employees and to increase the level of job satisfactions across the industry. 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